DONKEY
BUSKINS

1. Privacy Policy

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Last Updated: April 2026

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1. Introduction Donkey & Buskins LLP (“we,” “us,” or “our”) is committed to protecting your personal data. This policy informs you how we look after your personal data when you visit our site or website (www.donkeyandbuskins.co.uk) and tells you about your privacy rights.

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2. The Data We Collect We collect contact data (name, email, phone), booking data, and Special Category Data (specifically dietary requirements and allergies) which you provide voluntarily to ensure your safety during your visit.

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3. Lawful Basis for Processing

• Contract: To manage your table or event booking.

• Legal Obligation: To maintain records for tax and health and safety (allergen) purposes.

• Consent: Where you opt-in to receive our news or offers.

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4. Data Protection Complaints Procedure (DUAA 2025 Requirement) If you have a concern regarding our handling of your data, please contact us at donkeybuskins@gmail.com. We will acknowledge your complaint within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

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5. Retention We retain booking information for 6 years to comply with UK financial and tax regulations.

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2. Cookie Policy

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Last Updated: April 2026

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1. Use of Cookies Our website, hosted by Wix, uses cookies to distinguish you from other users. This helps us provide a smooth booking experience and improve our site.

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2. Consent Management (Usercentrics) We use Usercentrics to manage your cookie preferences. Upon your first visit, a banner allowed you to choose which cookies to enable.

• Strictly Necessary Cookies: Required for the Wix booking engine and security. These do not require consent under the DUAA 2025.

• Analytical/Functional Cookies: Used to understand site traffic.

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3. Changing Your Settings You can withdraw or change your consent at any time by clicking the 'Privacy Trigger' (cookie icon) located at the bottom corner of your screen. This will allow you to revisit the cookie consent banner and update your preferences or withdraw your consent immediately.

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Additionally, different browsers offer various methods to block and delete cookies used by websites. You can adjust your browser settings to block or delete cookies.

 

What are cookies?

This Cookie Policy explains what cookies are, how we use them, the types of cookies we use (i.e., the information we collect using cookies and how that information is used), and how to manage your cookie settings.

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Cookies are small text files used to store small pieces of information. They are stored on your device when a website loads in your browser. These cookies help ensure that the website functions properly, enhance security, provide a better user experience, and analyse performance to identify what works and where improvements are needed.

 

How do we use cookies?

Like most online services, our website uses both first-party and third-party cookies for various purposes. First-party cookies are primarily necessary for the website to function properly and do not collect any personally identifiable data.

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The third-party cookies used on our website primarily help us understand how the website performs, track how you interact with it, keep our services secure, deliver relevant advertisements, and enhance your overall user experience while improving the speed of your future interactions with our website.

 

3. Website Terms of Use

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Last Updated: April 2026

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Acceptance of Terms By using www.donkeyandbuskins.co.uk, you agree to these terms. This website is owned and operated by Donkey & Buskins LLP, registered in England and Wales (OC421746).

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Intellectual Property The content on this site, including menus, logos, and professional photography, is the property of Donkey & Buskins LLP. You may not reproduce or "scrape" this data for commercial purposes or AI training without written consent.

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Accuracy of Information While we strive to keep our online menus and pricing up to date, they are provided for information only and do not constitute a binding offer. Prices and dishes are subject to change based on seasonal availability.

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Limitation of Liability We are not liable for any temporary unavailability of the website or for any errors in third-party links.

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4. Booking Terms & Conditions (Service Terms)

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Last Updated: April 2026

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1. Booking Contract A booking is confirmed only when you receive a confirmation from Donkey & Buskins LLP.

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2. Deposits and Cancellations

• Non-Refundable Deposits: Any deposits paid at the time of booking (for large parties or special events) are strictly non-refundable.

• Cancellation Window: We require a minimum of 48 hours' notice for any cancellation or significant reduction in guest numbers.

• Late Cancellations: If a booking is cancelled with less than 48 hours' notice, or in the event of a "no-show," we reserve the right to retain the full deposit or apply a cancellation fee as specified at the time of booking.

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3. Allergies and Dietary Requirements In accordance with Natasha’s Law, while you may note allergies during the online booking process, you must alert your server to any allergies upon arrival at the premises. We cannot guarantee an environment 100% free of allergens.

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4. Verified Reviews (DMCC Act 2026) We are committed to the integrity of our reputation. Any guest reviews displayed on this website, or social media are verified as originating from genuine customers who have visited Donkey & Buskins. We do not provide incentives for positive reviews.

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5. Statutory Rights Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.

Your Rights: 

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at butcherdonkey@aol.com. We will respond to your request in accordance with applicable law. 

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought. 
 

Modifications
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page. 

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Security: 
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. 
 
Third Party Links & Use Of Your Information: 
Our Service may contain links to other websites that are not operated by us. This Privacy Policy above does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. 

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Grievance / Data Protection Officer: 
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Donkey and Buskins, Layer Road, Layer de la Haye, Colchester, email: donkeybuskins@gmail.com. We will address your concerns in accordance with applicable law. 

Donkey & Buskins LLP is a Limited Liability Partnership registered in England and Wales. Registered Office: Layer Road, Colchester, Essex, CO2 0HU. Company Number: OC421746. Contact: donkeybuskins@gmail.com